Returns and Cancellations
Because every piece is made to order, the terms for your order are shared with you in writing before it is confirmed.
01How it works
Cancellation, returns, damage-reporting and aftercare terms are shared with you before an order is confirmed, so you know exactly where you stand before any payment is made.
Terms differ depending on the kind of piece, because a piece made to your own size and finish cannot be resold in the same way as a standard one.
02The three kinds of piece
Your order confirmation will state which of these applies:
Made to our standard specification for the piece.
Made to your own dimensions, materials or finishes.
Individual pieces that cannot be repeated.
03Cancelling an order
If you need to cancel, contact us as soon as possible. What happens depends on the kind of piece and how far production has progressed, and is set out in your order confirmation.
04Returns
Whether a piece can be returned, and on what terms, is confirmed for each order before it is placed.
05Damage and faults
Please inspect your piece on delivery. If anything is damaged or not as agreed, tell us straight away with photographs, and we will work with you to put it right. The reporting arrangements for your order are set out in your order confirmation.
06Aftercare
We share care guidance for the materials and finishes of each piece. If you have a question about looking after a piece, contact us at any time.
07Design and project services
Cancellation terms for interior and spatial design, turnkey projects, and procurement and styling are set out in your project agreement.
08Contact
For anything about an order: WhatsApp +92 316 7322283 or email maisonm.spaces@gmail.com.
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